57 Finance Monthly FinTech Awards 2022. Canada Firm Profile Customers should be valued at all times, even when they're late on their bills. Yet the process of paying an outstanding bill remains convoluted, annoying, and outdated. At Lexop, we are changing the way this is done for tens of thousands of people - every day. At Lexop, we want to help people pay their pastdue bills by making the collections experience more humane, through technology. We call it the “Ripple Effect”: our software helps companies reach and engage their past-due customers with the best self-service experience in the market. In return, the past-due customer benefits from a flexible and digital treatment that empowers them to resolve their account at their convenience. It’s a win-win scenario! We all may miss a payment or need more flexibility. We noticed that the past-due customer experience was archaic and needed a digital-first approach to maximize efficiency. It wasn't easy to disrupt an industry that hadn't evolved in decades. Our mission We aim to remove friction from collections Lexop provides a complete digital-first collection solution that's easy to use and delivers better results. Reach Have payment reminders sent by the thousands in seconds through email and SMS so you can rest easy knowing all your customers are being reached. Create personalized message templates unique to each of your customers, including escalation email templates, when they have not responded to previous emails. Choose how and when your customers are contacted based on their preferences, whether it be email or SMS, so they never miss a reminder. Collect Once your customers open their email reminders, they are guided to a user-friendly self-service payment portal where they can see what their options to pay are. Relay to your customers that you empathize with them and want to work with them by allowing payment options that include the ability to make a minimum payment, paying in full, or creating a flexible payment arrangement. Your customers deserve to choose how they want to pay. Whether it be by Interac, EFT/ACH, or credit card, they can decide. Analyze We provide an engagement funnel to see in realtime howyour campaignhas helped your customers self-cure. You’ll be able to track how many emails were sent, delivered, opened, and which of those customers end up paying to understand their habits better. Monitor, track, and analyze all customer interactions with behavioural data that allows you to adapt to their needs. Make changes to your message templates based on what works and what doesn’t, and pinpoint the best delivery times to reach your customers to increase their likelihood of engagement.
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