Finance Monthly FinTech Awards 2020 Edition

WHAT IS STARLING BANK? Starling Bank is an award-winning and fully-licensed bank built to give people a fairer, smarter and more human alternative to the banks of the past. With four different account types – personal, business, joint and euro – and a pioneering payment services proposition for businesses, Starling’s world-class tech reimagines banking for life today, putting the tools people need to feel good about money in the palm of their hand. All of Starling’s accounts are protected up to £85,000 by the Financial Services Compensation Scheme. Want to find out how to use Starling Bank? Walk this way. WHERE WE’VE BEEN Starling was founded in 2014 by industry- leading banker Anne Boden, who recognised how technology could transform the way people manage their money and serve customers in a way that traditional banks hadn’t. We’ve since raised £263 million in backing and were voted Best British Bank two years running. Our customers also rate us Excellent on Trustpilot. How many customers does Starling have? In 2019, Starling passed one million customer accounts with £1 billion in deposits. OUR PEOPLE Starling’s head office is in London, but our team works across offices in Southampton, Cardiff and Dublin – and it’s growing every month! From the engineers who craft it and the security experts who protect it to the customer service reps who support it, our bank brings an incredibly diverse mix of people together to solve customer’s problems and build a better bank for everyone. WHY WE’RE DIFFERENT The security of the banks of the past. The heart of the bank of the future. Ethical practices Saying no to rip-off fees. Listening to customers. Committing to an ethical approach. Banks haven’t always done the right thing, but that doesn’t mean they can’t. Diversity Inclusivity isn’t just a nice idea round here. It’s built into everything we do, from who we hire to how we treat people – and it informs how we build our product, too. Using tech for good is in our DNA. Making money equal We’re here to make banking better for everyone by demystifying money – which means no jargon or financial corporate-speak. From our T&Cs to our emails, we aim to be open, transparent and easy to understand. Innovation first Because our bank’s been built from scratch, we’ve been able to design the kind of banking features people actually need in today’s world – and fast. WHO OWNS STARLING? Starling is an independent, privately- owned company and is not part of any other bank. It is 24% owned by Anne Boden, employees and ex-employees and an employee benefits trust set up for employees. WHY THE NAME STARLING? The Starling bird is sociable, adaptable, friendly and supportive – all qualities we wanted from our new bank. It also works as part of a team to make something as complex as a murmuration feel beautifully simple. You see where we’re going with this. U N I T E D K I N G D O M 21 FINANCE MONHTLY FINTECH AWARDS 2020 WWW.FINANCE-MONTHLY.COM As CEO, Anne oversees the Executive Leadership Team and focuses its vision on building the best possible customer experience. She is also a member of Starling’s Board of Directors. After graduating in computer science and chemistry, Anne started her career at Lloyds Bank, where she helped architect CHAPS, the UK’s first real-time payments system. She worked at Standard Chartered and UBS, before becoming Head of EMEA, Global Transaction Banking across 34 countries for RBS and ABN AMRO. After the financial crisis, Anne spoke to people around the world about the changes in banking and technology. She joined Allied Irish Banks Plc as Chief Operating Officer to apply these learnings but was frustrated by the restrictions still imposed by outdated technology. Anne decided the only way to solve this was to build a bank from the ground up. This idea started becoming a reality in 2014 and Starling has grown from there. Anne’s vision for Starling is to build the best bank account in the world. Anne lives and breathes Starling, but if she had to do something very different it would be something entrepreneurial in the application of machine learning to fabric and fashion design. Brian Armstrong Contact Details About Starling Bank

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