45 Finance Monthly FinTech Awards 2022. Un i t ed Ki ngdom Firm Profile We’re Zopa, and we want to make money work better for you. In June 2020, we launched Zopa bank. Taking this step has meant we’ve been able to continue to change the way financial services are done. We’ve taken our 16 years of tech know-how, customer understanding and money expertise and used them to create simple, fair and honest financial products that work better for customers. We do this by listening to what our customers don’t like about finance and doing the opposite. That’s why we never hide fees and have binned the charges that punish customers for doing the right thing – like paying a loan back early. It’s also why we like to keep things so simple that customers can open a fixed term savings account in the time it takes to brew a tea. But we’re not just fixing what’s broken, we’re also here to create totally new ways of doing things, like our credit card designed to give customers complete control of their spending, or our Borrowing Power tool, offering tailored tips on how customers can improve their financial situation. Shaking things up like this is in our DNA. In 2005, we built the first ever peer-to-peer lending company, giving people access to simpler, better value loans and investments. After 16 years of delivering positive returns for our investors, we closed the P2P lending side of our business in 2021 so we could fully focus on Zopa Bank. We got to where we are today by constantly listening and learning from our customers’ feedback and striving to remain flexible to meet their needs. During our 16 years of lending we’ve been able to make money work better for over half a million people across the UK, lending out £6 billion and learning from every pound and every customer. We’re proud to have delivered a service which is rated excellent on Trustpilot and to have built a bank which we believe can challenge expectations and help many more customers reach their financial goals. Our diverse team is united in their mission of creating simple, fair and honest financial products that have the customer’s needs at their heart. About Jaidev Janardana Jaidev joined Zopa in October 2014. Since then Zopa has more than quadrupled its loan volumes and revenues, achieved profitability, and secured its banking licence in order to offer its customers a wider range of financial products. Before Zopa, Jaidev spent 12 years at Capital One. Starting out in McLean, Virginia, he was initially focused on the US card business. He then moved to the UK in 2007 with a big task at hand – to manage credit risk through the financial crisis as Chief Credit Officer for the UK business. Having helped Capital One UK successfully navigate through the crisis, he took on the broader role of Chief Marketing Officer and was instrumental in returning the UK business back to profitability and growth. We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future. • You get a fair deal as standard. At Zopa there are no catches like offers only for new customers. Our products are built so that we win when you win. • Managing your money is no sweat. With handy tools to help you get stuff done and helpful people to talk to when you need to. Easy. • We go beyond ‘good enough’. We listen to what our customers want and change with their needs. We are built so we can evolve easily and use the latest tech to give you a great experience. We’re on a mission to make money Feel Good, with products designed to do Real Good.