Led by our customers. Driven by technology. Looking outwards at what people need, rather than inwards at what the industry’s always offered. So we offer a new kind of insurance. It’s easier to understand, easier to buy, and easier to claim. This isn’t the way insurance usually feels. Life is complicated. Things don’t always go to plan. And occasionally, we all need a helping hand. But for too long, insurance has been slow, complicated, and frustrating. So we’re here to tell a different insurance story. One where we do what we said we’ll do, and deliver on our promises. Our philosophy is that insurance should be a source of empowerment. So our starting point is: enjoy life; celebrate it - and if anything happens, have the confidence that we’ve got your back. Led by our customers While our customers are navigating life’s big moments, we’re supporting them with products and services that respond to the wants and needs of people in modern-day Asia. Because as the world changes, we change with it. Doing more with digital We’re leveraging the latest technology to grow our business and enhance the customer experience. Find out about the technology we’re building and the solutions we’re creating. Empowering our people Our people share our vision of changing the way people feel about insurance. In turn, we know that when people feel empowered, they’re more inspired to learn and to share. So we work hard to make this happen. ABOUT HUYNH THANH PHONG Phong leads the charge for our business growth and development throughout Asia. With over 30 years of industry experience spanning North America, Asia and the Middle East, including several key leadership roles, Phong is a wellrespected figure in the insurance industry. A VietnameseCanadian, Phong is also a qualified actuary, and in the UK has been awarded an OBE by Queen Elizabeth II for his exemplary contribution to financial services in Vietnam. Innovating with cloud By unlocking the cloud’s fullest potential, all of us can create unrivalled benefits not only for our businesses but for the millions across Asia who are starting to build insurance into their lives. Our Values At FWD we’re proactive, open, committed, caring and innovative. These are our five core values – and they underpin everything we do. Proactive We are empowered to act swiftly and solve problems. We are decisive. We think ahead Innovative We are adaptive and ambitious. We meet the exciting opportunities and challenges ahead of us with the desire to make things better. Committed We deliver on our promises. We are trustworthy and loyal. We are dedicated to being the best we can be. Finance Monthly FinTech Awards 2023. Hong Kong 51
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